SW8942 |
12 Mar 2026
Incident Technician (Banking/Finance)
- Install software applications and updates.
- Troubleshoot, repair, and maintain software applications and infrastructure components.
- Escalate issues from Helpdesk related to application support, including in-house, third-party, and market data applications.
- Provide support for operating system drivers, software, and firmware.
- Assist users with home connectivity and work-from-home setups, including company-provided laptops, personal devices, and virtual machines.
- Ensure compliance with policies and procedures through effective communication and adherence.
- Develop and maintain comprehensive support documentation.
- Collaborate with support teams (local and global) across various platforms within the organization.
- Log and track all incidents and service requests in the ticketing system.
- Proactively communicate trends, major issues, and potential delays to management.
- Participate in rotating on-call schedules to provide after-hours and weekend support.
- Stay current with technological advancements and engage in relevant training opportunities.
- Respond promptly and effectively via multiple communication channels such as email, Microsoft Teams, and Skype.
- Diploma in Computer Science, Information Technology, or a related discipline.
- Minimum of 5 years of hands-on experience in software support, troubleshooting, user assistance, incident management, and on-call support.
- Excellent communication in English, interpersonal and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experienced using help desk call management system.
- Technical grasp of a wide range of applications both in-house and 3rd party applications.
- ITIL foundation understanding.
- 20-30K Depends on Experience
- 10-20 Days Annual Leave
- 5-day Work Week
- Friendly and Energetic Working Environment
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