SW8958 |
20 Apr 2026
Technical Support Engineer (POS / Payment gateway, 22-28K)
- Serve as the Technical Lead for TAS, POS, and payment gateway systems.
- Manage Level 2 support operations while ensuring strict SLA compliance.
- Perform advanced troubleshooting and root cause analysis for complex technical incidents.
- Coordinate system integration and validate all technical changes.
- Drive project planning, technical design reviews, and implementation oversight.
- Manage proactive tasks including change scheduling, documentation, and disaster recovery drills.
- Liaise with vendors and internal teams to lead SIT/UAT and quality assurance.
- Higher Diploma in Information Technology, or related disciplines
- A minimum of 5 years of experience in system support and integration.
- Strong knowledge of ticketing systems, POS solutions, and payment gateways.
- Experience in cloud infrastructure, application architecture, and networking.
- Excellent problem-solving and communication skills in English, Mandarin and Cantonese.
- Benefits:
- 22-28K Depends on Experience
- 10-20 Days Annual Leave
- 5-day Work Week
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