SW9027 |
04 Aug 2026
Technical Support Engineer (Windows Server)
- Voice: Hard phone install, setup and fault handling to work with voice support if needed.
- Server: Physical servers, server farm and virtual machines 1st tier support.
- System: Handle fault reporting, remote hand to work with vendor support or system support.
- Service Request: Handling user's service request eg. Apps implementation, testing.
- Technical support: Patches install, reboot production and UAT servers.
- Network: 1st tier support and work with network support if needed.
- Supporting time: Client requested on-site at office hours and on-call support during non-office hours.
- Diploma in Information Technology, Computer Science, or a related discipline.
- At least 2 years relevant experience in contact center system development and/or support and maintenance services.
- Experienced in performing health check and patching for Windows server.
- Knowledge of at least two following applications:
- Avaya, NICE Engage, and Oracle Siebel
- Eager to learn new technologies and flexible to work overtime when necessary.
- Good communication in Chinese and English.
- Benefits:
- 20-28K Depends on Experience
- 5-day Work Week
- Friendly and Energetic Working Environment
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