SW9036 | 18 Aug 2026 Business Analyst (ServiceNow, 30-60K)
  • Analyse and document the existing ANZ ServiceNow Vulnerability Response (VR) processes, workflows, and operating model.
  • Engage with Service Desk, Infrastructure, Application Support, Cyber Security, and business stakeholders to gather, analyse, and validate requirements.
  • Translate business requirements into functional specifications and user stories for implementation by the ANZ ServiceNow team.
  • Perform gap analysis between ANZ capabilities and Hong Kong requirements, identifying process and configuration changes where necessary.
  • Define and document vulnerability management processes, including assignment rules, remediation workflows, escalation paths, and reporting requirements.
  • Facilitate workshops with stakeholders to align on vulnerability ownership, assignment groups, and operational procedures.
  • Support CMDB readiness activities and ensure required data attributes are captured for vulnerability management.
  • Develop SIT and UAT test scenarios, test cases, and test execution plans.
  • Coordinate and execute System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Analyse test results, track defects, and work with technical teams to ensure timely resolution.
  • Support production readiness assessment and implementation sign-off activities
  • Plan and deliver training sessions for Infrastructure, Application Support, Service Desk teams.
  • Develop user guides, process documentation, and training materials.
  • Conduct knowledge transfer sessions.
  • Bachelor’s degree in IT, Computer Science, Cybersecurity, Business, or a related field.
  • 2+ years as a Business Analyst, Process Consultant, or ServiceNow Specialist in enterprise environments.
  • Hands-on experience implementing or optimizing ServiceNow Vulnerability Response (VR) or SecOps modules, supporting requirements gathering, process design, testing (SIT/UAT), and training.
  • Strong background in ITSM, ITIL, and Cybersecurity frameworks, with a solid understanding of CMDB and vulnerability management workflows.
  • Strong problem-solving skills with the ability to lead stakeholder workshops and perform cross-regional gap analyses.
  • Excellent communication skills in Cantonese, English, and Mandarin.
  • Benefits:
  • 5-day Work Week
  • 30-40K Depends on Experience
  • 10-20 Days Annual Leave

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