SW9044 |
11 Sep 2026
Deskside Support Engineer (18-21K)
- Provide first- and second-level technical support for end users, assisting with computer hardware, operating systems, network connectivity, and software applications.
- Maintain and support end-user computing environments, including desktops, laptops, mobile devices, and associated peripherals.
- Support Microsoft workplace technologies, including M365 and O365 platforms (Outlook, Teams, Word, Excel, SharePoint, OneDrive, etc.).
- Collaborate closely with the service desk to deliver efficient support via phone, email, and ticketing systems.
- Escalate complex or unresolved technical issues to senior IT staff when necessary.
- Accurately document support tickets and update IT inventory in the ticketing system.
- Higher Diploma or above in Information Technology, Computer Science, or a related field.
- At least 1 year of relevant experience in IT support, helpdesk, or a similar role.
- Hands-on experience in supporting Windows, O365/M365, and mobile devices.
- Basic knowledge of Windows operating systems and common network issues.
- Strong problem-solving abilities.
- Good communication skills in Cantonese, English, and Mandarin.
- Immediate availability is an advantage.
- Benefits:
- 5-day Work Week
- 18-21K Depends on Experience
- 10-20 Days Annual Leave
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