SW9058 |
22 Oct 2026
IT Monitoring Lead (Nexthink, Bank/Finance, 35-40K)
- Provide continuous, proactive monitoring of the enterprise desktop environment - desktops, laptops and virtual desktop infrastructure - as part of a follow-the-sun model.
- Detect anomalies through trend, threshold and behavioral change analysis before users are impacted.
- Validate alerts, assess business impact, and select the correct intervention: a targeted user campaign, a self-healing action, or an engineering escalation.
- Deep dive into discovered issues rather than closing them at the symptom, documenting the underlying cause and the evidence behind it.
- Identify trends, recurring issues and systemic weaknesses in the desktop estate and raise them with the appropriate owners.
- Produce standardized handoff notes before every regional shift transition.
- Record and document outcomes so that events feed trend tracking and future learnings.
- Partner with Service Desk, Workplace Technology Engineering, Incident Management and Resolution, Change Management and Production Assurance on triage, data-backed fixes, outage resolution and real-time change impact analysis.
- Own regional and global reporting, including the monthly executive review of the top experience degradations and the actions taken.
- Contribute to the weekly global digital experience sync covering trends, emerging risks and automation wins.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Minimum of 5 years’ experience in end-user computing, desktop engineering or technology operations.
- Proven hands-on experience with digital experience monitoring platforms (Nexthink proficiency is highly preferred).
- Curious, self-directed, self-motivated and highly reliable. The issues are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
- Strong analytical skills, with the ability to work across large data sets and recognize patterns that are not yet obvious.
- Maturity to execute job functions with minimal guidance, and the judgment to know when to escalate.
- Experience in a fast-paced financial services or comparable enterprise environment preferred.
- Enjoy working as part of a global team and independently, across time zones and regional handoffs.
- Proficient in verbal and written English communication skills, including the ability to translate complex technical problems for senior stakeholders.
- Benefits:
- 35-40K Depends on Experience
- 10-20 Days Annual Leave
- 5-day Work Week
- Friendly and Energetic Working Environment
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