SW8349 | 04 Aug 2022 Network Supervisor
  • Handle technical tickets of all Incident and Fault at Customer’s NOC
  • Troubleshoot & resolve the incidents and problem tickets within SLA
  • Perform Advanced Level Troubleshooting & Analysis of complex problem
  • Interacts effectively with Cisco TAC, Vendor TAC and Engineering to solve complex problems
  • Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues
  • Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI
  • Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs
  • Share knowledge to the team member’s and participate in the various training programs
  • Typically requires BSEE/CS or equivalent with 8+ year’s (for Supervisor level – preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment
  • CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‐SEC (for Engineer level) or its equivalent
  • L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP
  • IPV4 & IPV6 addressing
  • L3 technologies - BGP, L3 technology troubleshooting
  • Platform Skillset (either or all of) – CAT 6k, 3k & 2k switches, ASR9K, UCS, Nexus (Configuration & troubleshooting), ASA Firewall
  • 3rd Party Platform Skillset (either or all of) – Juniper Routers & Firewall , Ruckus WIFI
  • Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.
  • Ability to formulate and deliver complex presentations
  • Ability to work in a fast-paced, high-pressure, cross-functional environment
  • Attention to detail and interpersonal skills
  • Possess strong presentation and communications skills
  • Key involvement with cross-functional teams to resolve major customer issues
  • Have strong time management skills
  • Ability to function effectively in ambiguous circumstances

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