SW8435 | 06 Feb 2023 Network Support Engineer
  • Managed the Metro-Ethernet Wide Area Network (WAN) Service Level of the WAN Link
  • Providers based on the service and maintenance contract signed by Client and the WAN link providers
  • 7x24 standby for response to the monitor the up and down status of in scope network connections, perform 1st level problem determination, and escalate to the service provider
  • Managed the in scope WAN Routers of Client partner
  • Coordinate the hardware support service of the in scope WAN Routers according to Service Level of signed Hardware maintenance contract between Client and Hardware providers
  • Manage and communicate with WAN link provider and Client partners for incident handling and management
  • Perform Testing connection with external interfaces base on the SR request from Client
  • Provide monthly WAN Links capacity report generated by PRTG
  • Provide Problem and incident handling management on the Fax Line and Telephone Line after end user report errors
  • Provide WAN link Move/Add/Change
  • Provide Fax Line and Telephone Line Move/Add/Change
  • Maintain the up-to-date WAN Network Diagram
  • Maintain the up-to-date WAN Link, Fax Line and Telephone Line inventory records
  • Provide periodic WAN Link failover test
  • Degree or Higher diploma in any IT related disciplines
  • At least 1 year’s experience in Network management such as: switches, routers
  • Hands-on experience of on network monitoring and troubleshooting including routers/switches/firewalls
  • CCNA is an added advantage

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