SW8450 | 03 Mar 2023 Helpdesk Engineer
  • Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work.
  • Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner.
  • Fulfill all contract scope and ensure sure all overcharges have been arranged on-time.
  • Take shift duty and Ad hoc services when necessary.
  • Allowance and OT will be applied for different duty.
  • Diploma or above education.
  • Good Cantonese, English, and Mandarin for communication.
  • Have working knowledge of helpdesk operation.
  • Well communicator with customers.

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