SW8506 | 07 Jun 2023 Deskside Support Engineer
  • Address user tickets regarding hardware, software and networking.
  • Walk customers through installing applications and computer peripherals.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Report customer feedback and potential product requests.
  • Help create technical documentation and manuals.
  • HKDSE, Diploma holder in Computer Science or related discipline.
  • At least 1 year’ experience in IT support.
  • Good command of spoken and written Chinese and English.

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