SW8856 | 09 Apr 2026 Deskside Support Engineer (18-23K, Lok Ma Chau)
  • Provide first and second level technical support to internal users for desktops, laptops, Windows 10/11, Office 365 suite (Outlook, Teams, OneDrive, Excel, SharePoint, Word, PowerPoint), and related applications.
  • Deliver deskside and remote support, including installation, configuration, relocation, upgrade, and troubleshooting of PCs, printers, mobile devices (iOS/Android smartphones & tablets), AV/conference room equipment, and video conferencing systems (Teams, Zoom, etc.).
  • Troubleshoot a wide range of IT incidents and service requests, including network connectivity, VPN access, Office 365 authentication issues, software errors, and hardware failures in accordance with established procedures.
  • Log, prioritize, track, and assign service tickets; follow up with end-users to ensure full resolution.
  • Perform PC imaging/builds (via SCCM or manual), Windows upgrades, patch management, and system updates.
  • Build and configure new PCs for onboarding employees and reconfigure equipment during office moves/relocations.
  • Monitor, respond to, and remediate end-user computing security alerts.
  • Maintain accurate IT asset inventory (hardware and software).
  • Diploma or above in Information Technology, Computer Science, Artificial Intelligence and related fields.
  • Minimum 2 years of experience in IT support.
  • Solid experience in supporting issues of Windows 10/11, O365/M365, MDM, Android, iOS and account administration.
  • Familiarity with ServiceNow or similar ticketing systems is a plus.
  • Hong Kong Permanent Resident, IANG / TTPS / QMAS Visa holders are welcome.
  • Immediate available will be advanced.
  • Good communication skills in Cantonese, English, and Mandarin.
  • Benefits:
  • 5-day Work Week
  • 18-23K Depends on Experience
  • 10-20 Days Annual Leave

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