SW9310 | 22 May 2017 Helpdesk Engineer / Desktop Support Engineer
  • Providing helpdesk support, remote support and troubleshooting
  • Ability to assist in reporting, inventory and building and upgrade desktop devices.
  • Take responsibility for call resolution, track and see-through to issue resolution.
  • Problem management with service partner.
  • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests.
  • Maintain office working machines including printers, copiers, fax machines, scanners, video conference systems, and telephone systems.
  • Assist the team in supporting and upgrading end-users’ applications and hardware devices.
  • Diploma Holder in Information Technology / Computer Studies or equivalent
  • At least 2 years helpdesk / end user support experience
  • Good communication skills
  • Good command in spoken in Cantonese and English

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