SW9319 |
26 May 2017
Field Engineer (bank)
- Provide 7x24 technical support to bank’s IT Infrastructure operations, projects and/or initiatives when required
- Ensure production problems under Technology Infrastructure Services are being resolved and properly followed up by service provider in order to minimize the business impact
- Monitor, control and maintain tracking of IT equipment move-in/out at Data Centre (DC) and server rooms.
- Provide checking and reconciliation of our devices and assets onsite.
- Manage vendors to deliver quality IT services for DC and server rooms in accordance with agreed SLA.
- Co-ordinate among vendor supports to follow up alerts detected and incidents for facilities at DC and server rooms.
- · Provide support to BAU operations and regular onsite inspections in accordance with our standards and processes as well as audit and regulatory requirements for DC and server rooms.
- Ensure daily operations at DC and server rooms are comply with our prevailing processes.
- Co-ordinate among different teams of vendors and our teams to drive and support major production changes at DC and servers rooms.
- Strong working experience in Windows and AIX Technical Support (at least 5 years or above),
- Good knowledge of VMware, SQL, DB2 & Oracle database systems
- Experience with IBM Open Systems products such as TWS, ITM, TMS, and On-Demand.
- Technical knowledge with structured cabling and Data Centre Facility Management
- Technical knowledge in Windows, AIX, Linux, SQL, Oracle, DB2, IP network
- Good problem solving and analytical skills
- Customer focus and business focus
- Positive working attitude
- Good team player
- Able to communication with supervisor and peers
- Written/verbal communications skills in English and Chinese (both Cantonese and Mandarin)
- Hands-on experience in managing DC operators and day-to-day operations of DC
- Technical knowledge in DC standards, facilities, cabling and physical security controls
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