SW9336 |
03 Jul 2017
Assistant Incident Manager, ITD Department
- To develop and maintain all the Incidents Management processes and procedures documentation.
- Find out the root cause of all major Incidents and Management concerned cases, define workaround / permanent resolution / preventive action / further improvement and keep track of all action items and their
- Produce Incident Report (IR) / Root Cause Analysis (RCA) Report / Proactive Improvement Tracking (PIT) Report, User Incident Report (UIR) etc. on a need basis.
- Conduct monthly Incident / Problem sharing session.
- Conduct Annual Problem Management performance review to ITD Management.
- Produce monthly Incident report.
- University graduate in Information Technology or related disciplines.
- Around 3~5 years of Incident / Problem / Change Management or Project Management experience .
- Working knowledge of Incident / Problem / Change Management frameworks such as ITIL v3.
- Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the Bank.
- Strong influencing and relationship management skills.
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
- Working location: Kwun Tong
- Working Hours: Monday to Friday 9:00 – 18:00.
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