SW9343 | 12 Jul 2017 Assistant Project Manager (Bank, Incident / Problem Management)
  • Assist Incident manager to develop and maintain all the incidents management processes and procedures documentation;
  • Find out the root cause of all major incidents and management concerned cases, define workaround / permanent resolution / preventive action / further improvement and keep track of all action items and their progress;
  • Produce Incident Report (“IR”) / Root Cause Analysis (“RCA”) Report / Proactive Improvement Tracking (“PIT”) Report, User Incident Report, etc. on a need basis;
  • Conduct monthly incident / problem sharing session;
  • Conduct annual problem management performance review to ITD management;
  • Produce monthly incident report.
  • University graduate in Information Technology or related disciplines
  • Around 3-5 years of Incident / Problem / Change Management or Project Management experience
  • Working knowledge of Incident / Problem / Change Management frameworks such as ITIL v3
  • Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the Bank
  • Strong influencing and relationship management skills
  • Self-driven and resourceful to achieve goals independently as well as work well in groups

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