SW9364 |
11 Aug 2017
System Engineer (Wintel)
- Provide on-going Project and Systems upgrade support
- Provide day-to-day management of Server Infrastructure services and support, performance and service monitoring, backup operation and minor Software upgrade/patching.- Server patching and daily backup review and adjustment.
- Focus on daily maintenance and support tasks including Regional Systems diagnostic, evaluation and suggestion to regional IT offices.
- Provides investigation, diagnostic testing and resolution of IT System, Hardware and Software.
- Ensure the IT Server Infrastructures are fulfil compliance/security requirement, and assistance on audit review.
- Prepare system documentation, operation manual and daily routing job document update according to new business application.
- Perform assigned IT improvement work of projects; Monitor and analyze customer IT infrastructure, work out potential solutions and implement solutions that are most appropriate in a timely and quality manner;
- Follow IT operations best practices in Incident Management, Problem Management and Change Management.
- Diploma Holder in Computer Studies or equivalent;
- At least 3 years working experience in Windows Server support;
- Experience in supporting and servicing enterprise infrastructure environment;
- Experience in support of Microsoft-based products such as Windows Servers Operating System, Active Directory, Exchange, Sharepoint, Cluster, MS System Center, etc;
- Knowledge in virtualization technology such as VMware and Hyper-V, and backup technology such as Veeam, Commvault and Symantec is preferred
- Experience organizing projects and reporting on status as well as driving issues to resolution;
- Customer service oriented and self-motivated with good communication skills.
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