SW9390 |
29 Sep 2017
Deskside Support Engineer (Banking)
- Provide on-site technical support for desktop PCs – both software and hardware
- Physically set up computers and software system installation, basic hardware moves and changes
- Manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business
- Test applications as required by the business before rollout
- Documentation of products and processes
- 2 to 5 years of IT support experience
- Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
- Ability to make sound decisions following approved procedures in a fast paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Solid understanding of Intel based PC hardware/peripherals
- Basic understanding of network and server side infrastructure
- Project execution exposure
- Experience in trading floor or market data applications support is a bonus
- Experience in Banking field is an advantage
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