SW9302 |
10 Nov 2017
Desktop / Helpdesk Support Engineer
- Supporting around 300+ users.
- Providing Helpdesk support, Remote support and troubleshooting for End-users.
- Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices.
- Problem Management with Service partner.
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests.
- Maintain office working machines including printers, copiers, fax machines, scanners, video conference systems, and telephone systems.
- Assist the team in supporting and upgrading end-users’ applications and hardware devices.
- High Diploma or above in Computer Science or Information Technology or equivalent.
- At least 3 years of Helpdesk Support experience (i.e. Remote and Level 1 and 2 Support); 30% End-user Support at client sites.
- Provide Helpdesk and End-user Support Service.
- Passion in supporting clients via Telephone and face to face support.
- Independent and eager to deal with users.
- Customer Service Oriented.
- Good communication of written and spoken in English and Cantonese.
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