SW9416 |
04 Dec 2017
Desktop Support Engineer (iBank)
- Provide on-site technical support for desktop PCs – both software and hardware
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Proactively inform management of trends, significant problems and expected delays.
- Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
- Test applications as required by the business before rollout
- Documentation of products and processes
- 2 years+ of IT support experience
- Experience in delivering Superior Customer Service experience preferably with the banking support is an advantage
- Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
- Solid understanding of Intel based PC hardware/peripherals
- Ability to make sound decisions following approved procedures in a fast paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision
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