SW9421 | 12 Dec 2017 Helpdesk Engineer
  • Handle inbound phone calls and outbound phone calls
  • Log down problem issues and keep track on helpdesk calls
  • Co-ordinate with 2nd level support teams and vendors to resolve the incidents
  • Password unlock and reset
  • F.5 graduation or above qualification
  • Working experience in customer service area
  • Able to handle complaints and resolve issues over the phone
  • Good interpersonal skill, telephone manner, and service attitude
  • Basic Computer knowledge, knowledge on MS Office will be in advantage
  • Good command of both spoken and written English, Cantonese & Mandarin will be in advantage
  • 7 x 24 shift duty

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