SW9436 | 02 Feb 2018 Desktop Support Engineer (VIP Support)
  • Provide on-site technical support for both software and hardware to VIP client
  • Physically set up computers and software system installation
  • Support Market Data (Bloomberg, Reuters) and in-house developed applications
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Proactively inform management of trends, significant problems and expected delays.
  • Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
  • Test applications as required by the business before rollout
  • Documentation of products and processes
  • 2 years+ of IT support experience
  • Experience in delivering Superior Customer Service experience preferably with of bank is an advantage
  • Ability to make sound decisions following approved procedures in a fast paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • English: Advanced Level - Strong verbal, written, listening communication experience
  • GoodIT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Basic understanding of network and server side infrastructure
  • Project execution exposure
  • Solid understanding of Intel based PC hardware/peripherals
  • Ability to work independently with little supervision

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