SW9475 |
31 May 2018
NOC Technical Engineer
- Responsible for all other related Network Management, Infrastructures & Systemin Network Operation Centre (NOC).
- Implementation of Network Infrastructures and Customer Projects.
- Liaise with the local Service Providers and partners in overseeing for Customers Projects.
- Conduct period service quality checks as to ensure the quality of Network Service achieved is within the SLA figure committed to Customer.
- Provide support to Customer POC, inquiries, Customer pre-sales visit and assist Business Development team in driving new business opportunities and rollout of new services.
- Support post-mortem review with HK Led Customers upon requested by Sales and OM.
- Provide 7x24 remote support and on-site support in Fault Management.
- Provide Emergency Call-out during non-office hours.
- Perform any other jobs assigned by the Operations Manager.
- Diploma or above in Telecommunication, Information Technology and related studies.
- Professional Certification of Cisco or Juniper is preferred.
- At least 3 years NOC experience.
- Hands-on configuration, operation and maintenance duties relating to data and IP Network Infrastructure.
- Hands-on proficiency in managing routers/ switches, Network Management and monitoring tools.
- Working experience in dealing with local and overseas Telco/Carrier service providers.
- Knowledgeable in technologies such as: SDH, SONET, ADM, TCP/IP, VLAN, OSPF, BGP and MPLS.
- Good analytical skills in fault resolution and trouble-shooting of operational issues
- Good inter-personal skills and presentation skills
- Able to work independent and knowledgeable to prioritize the tasks when handling multiple enquiries and customers’ request at the same time.
- 7x24 Shift Duties is required.
- Cantonese speaking and fluency in English and Chinese (spoken and written)
Registering your information in our database let use easier to match the most suitable job for you. Please fill in the following form to get registerd in our database or you may email your information in MS WORD format directly to jobs@swing-hk.com.