SW9522 | 21 Aug 2018 Project Engineer (IT)
  • Build and deploy desktops, monitors and peripherals
  • Communicate with end-users in accordance with the client’s instructions
  • Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with the client’s instructions, including the use of the client’s ticketing systems and processes
  • Contribute to Win10 knowledgebase and support procedures
  • Adhere to existing migration approach and provide feedback and recommendations as appropriate
  • Prepare the hardware being replaced for decommissioning and disposal in accordance with the client’s instructions
  • Receive and un-package the hardware deliveries
  • Securely store all hardware deliveries
  • Removal of packaging and waste materials
  • Perform Asset Inventory Management in accordance with the client’s instructions, including the use of the client’s inventory systems and compliance with processes
  • Higher Diploma or above in Computer or related discipline
  • At least 2 years Windows desktop support experience in similar environment
  • Confident manner, customer focused attitude and strong communication skills
  • Strong problem solving skills
  • Excellent verbal and written communication skills
  • Experience in the Financial Services Industry is preferred
  • Previous experience with mass PC OS migration is preferred
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
  • Comfortable working with users at all levels of seniority
  • Cantonese speaking and fluency in English and Chinese (spoken and written)

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