SW9531 |
07 Sep 2018
Helpdesk Support Engineer
- Provide day-to-day first line end-user support
- Liaise with customers to diagnose and report on problems
- Provide health check on computer operation (including system and network) and be able to identify and react to failures
- Pro-actively monitor and review infrastructure components
- Participate in infrastructure projects and implementation work
- Assist in keep tracking IT assets with proper inventory control on record keeping, maintenance and related documentation
- Degree in computer science or equivalent discipline;
- 1 - 2 years working experience in Information Technology areas;
- Working experience in financial service industry will be an advantage;
- Knowledge and experience in first-line user and technical support with strong inter-personal skill;
- Knowledge and experience in email system especially Lotus Notes an added advantage;
- A good team player that able to solve problems independently;
- Good command of written and spoken English, Chinese and Mandarin
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