SW9873 | 20 Sep 2019 Deskside Support Engineer (Banking/Finance)
  • Provide on-site technical support to internal users
  • Install, configure, trouble-shoot PC related software and hardware
  • Handle request of technical assistance via phone call and email
  • Track user requests and fulfilling the needs within SLAs.
  • Manage day-to-day work, coordinate and collaborate with other teams to resolve issues and report incidents to management.
  • Diagnose, resolve and escalate technical hardware and software issues
  • Diploma or above in Information technology / Computer Science or related disciplines
  • At least 3 years working experience in IT related Industry; hands on experience in IT field is highly preferable
  • Specialized in customer service management with related job experience.
  • Knowledge and experiences in end-user software like Window, Email, Office 365, Microsoft Teams, SharePoint and desktop management tools like Active Directory, Group Policy, System Centre

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