SW9884 | 23 Oct 2019 Helpdesk Support Team Lead
  • Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person
  • Maintain end-user computing operation and service delivery channel
  • Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed
  • Monitor and ensure helpdesk team performance can meet with SLA
  • Prepare monthly incident report
  • Diploma or above in Information Technology / Computer Science or other related disciplines
  • 3-5 years of experience in IT support field, helpdesk support experience
  • Good communication and presentation skills
  • Good command in both written and spoken Chinese and English

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