SW9966 | 18 May 2020 System Specialist
  • Provide on-site technical support to manage the Platform and Database Infrastructure operated in the Authority's premises or at the Airport during office hours
  • Diagnose Platform and Database Infrastructure faults and solve technical problems in the first line support role
  • Undertake the necessary duties to investigate and analyses faults
  • Case management with OEM vendor back-to-back support
  • Execute Platform and Database Infrastructure related configuration changes
  • Review system logs that include also security event log
  • Conduct regular recovery drill, inventory check and maintain inventory records for platform and database infrastructure components
  • Manage and monitor the resolution of technical problems, performance, and systems resources utilization levels for Platform and Database Infrastructure
  • Conduct regular account privileges review on server systems
  • Undertake the necessary duties to test and implement fixes, and performing verification and documentation work required for rolling out foxes lo existing platform infrastructure
  • Briefing and knowledge transfer to Systems Operation Control Centre (SOCC) of IT Operations, located in the airside area, which is the aircraft movement area of ​​the Airport, access to which is controlled
  • Diploma or Degree holder in computer science or equivalent with at least 7 years working experience in related disciplines
  • Solid knowledge and administrative skills to support servers and systems software
  • Experience on virtualization platforms, server platforms and systems software
  • Good command of written and spoken English and Chinese (Cantonese)

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